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Unless otherwise stated on the product, you can order any of our items for tomorrow or a future date. Simply select the date you need in our cart page (all available dates shown). Check if we can deliver to you on our Delivery Calculator. Browse our
Ordering from outside Sydney? No problem! You can easily place your order directly through our website. During checkout, please ensure to provide the recipient's name, address, and mobile number in the shipping details to ensure smooth delivery. If y
We're currently available on Uber Eats, Doordash and Menulog. Our full size designer cupcakes are available fresh daily for purchase on these Last Mile Delivery Services, subject to availability. We often sell out around midday, so we strongly sugges
In rare instances, only Afterpay payment method shows when you initially enter checkout. Simply enter your address details and this will update to all available methods. This is an issue caused by our eCommerce provider who we are actively working wi
Due to heavy demand, we are currently are not offering cake consultations. Make use of our Custom Cake walkthrough to give us your specifications for us to assist your event preparations and our online team can help with most questions you will have.
Using one or more of your favourite photos, brand logos or other images we can place on cakes or cupcakes for a truly "Wow!" personalisation. For non-vegan products, the images are placed on an edible disc to present flat on soft and moist icing surf
For discounting on Large Volume Orders (>$1000), please ask for an Agent on online chat, Call Us or Email Us your requirements. Black Velvet currently does not offer wholesale orders. However, we are open to discussing any significant proposals. Plea
Utilize Your Store Credits and Vouchers. Please be reminded that store-issued credits or vouchers are valid for one year from the date of issuance. We encourage you to redeem them before the expiration date to take full advantage of their benefits. I
To track an order due today, please use your BVC order number (e.g BVC123456) on our courier's order tracking site. Any issues? Reach out to us immediately by asking for an 'Agent' on online chat or Call Us. Can't find your order confirmation email?
We cater for many Seasonal Events. Simply use the search box at the top of the website and place your order directly online. Additionally, if you need to send orders to multiple addresses, you can download our template and send us the addresses and q
To stay informed about our future offerings and exclusive discounts, we invite you to subscribe to our newsletter through our website. By signing up, you will receive important announcements and promotional updates directly to your inbox. Additionall
We are pleased to offer a delightful cake tasting experience through our cupcake samplers. Our sampler includes a box of five Designer Cupcakes, each featuring a different base cake flavor, allowing you to explore and select your preferred cake flavo
Absolutely! You can add a Greeting Card to your order to include a personal message of up to 40 words. Please note that, due to printing limitations, we are unable to use colored text or include any emojis or images on the card. This ensures your mes
What days of the week can I pick up an order?. I need to change the pick-up time. How can I do that?. Who is notified when an order is picked up?. Can someone else pick up my order on my behalf?
If you already have an existing order: Please provide your Order Number, which begins with BVC followed by six digits (found in your Order Confirmation email). If you need to include an add-on from our Party Accessories or any additional item from ou
Do you offer cakepops, croquembouche, muffins, cookies, biscuits, or brownies?. Do you offer mousse cakes, ice cream cakes, hummingbird / black forest cakes?. Do you provide dessert tables?. Do provide special packaging for deliveries?
Black Velvet Cakes is the premier source of celebration cakes and cupcakes for internal and external corporate events and campaigns. We've delivered millions of cupcakes over Sydney, extending to over 500 towns and cities around Australia as part of
Please reach ask for an agent on our Online Chat, Email or Call Us with any other pricing enquiries.
If you require a tax invoice, you can request this on the cart page before placing your order. If you have not received the tax invoice within 24 hours of placing your order, or need to request one after order placement, simply ask to speak with an '
Hello!. We're always here to assist you 24/7 via online chat, email or phone. Our Product Search page is very strong with searching for themes and designs. Our most popular product collections can be viewed here. Need to know if we deliver to you are
Don't forget to use our Product Search Bar to look for the theme or style of product you're after. It may save a lot of time!. For small changes or substitutions to our standard products, which may include, flavour or icing colour changes, gender rev