Order Tracking / Order Confirmation / Proof of DeliveryUpdated 8 months ago
To track an order due today, please use your BVC order number (e.g BVC123456) on our courier's order tracking site. Any issues? Reach out to us immediately by asking for an 'Agent' on online chat or Call Us.
Can't find your order confirmation email? On successful placement of your order we send an Order Confirmation with your BVC order number from email [email protected]. If you have not received this email, either there is an issue with the email address you entered or you're order has not been received, please ask to speak with an 'Agent' on chat, or call us at your earliest convenience. Note that an Order Number beginning with a 'D' is a draft order, which requires payment for confirmation.
Keeping You Updated
Here's how we intend to keep you notified:
We send a text message reminder to the billing mobile number at least one day before the order is due (if ordered more than 24hrs in advance of fulfilment). The exception to this is an order tagged as Surprise Delivery and the Billing Phone is the same as the Recipient Phone, in which case we will not send this text message reminder.
If a delivery order is not a surprise delivery, the order recipient will receive a tracking link the morning of delivery and on fulfilment, both via text.
For surprise deliveries, the billing mobile number will receive a tracking link the morning of delivery and at fulfilment, both via text. The exception is where the Billing Phone is the same as the Recipient Phone, in which case we will not send this text message reminder.
Furthermore, on fulfilment for all deliveries, a notification email is sent, which includes alternative locations the order is located when delivery to the recipient was not possible (e.g. Mail Room, Concierge, Reception).
Proof of delivery is available on the tracking link once the order is delivered.
If you cannot find your delivered order, kindly reach out to us immediately by calling us or opening an online chat. Please ask for an agent and have your BVC order number ready, e.g. BVC123456.