How Do I Place My Order?Updated 8 months ago
All our online products can be ordered online for tomorrow or a future date, simply choose the date and time on the cart page after selecting your desired products. Learn about ordering custom cakes and cupcakes where you can send us a reference photo of what you're after.
Check Delivery Options for your delivery postcode or Pick-Up information.
If your product doesnt have a price and says 'Contact Us', we're having difficulty sourcing the decorations. Ask for more help in online chat, call us or email us. We try to source decorations within 7 days, if available from our suppliers.
Same-Day Cakes and Same-Day Cupakes may be available depending on stock availability and courier availability for deliveries, reach out to an 'Agent' on online chat or call us to confirm.
We have special information for deliveries to Office Buildings, Restaurants, Hotels and Casinos, Fox Studios, Television Studios and Radio Stations, Hospitals and Wards, Marinas, Parks, Yachts and delivery to Sydney Opera House.
You may also be able to order using last mile delivery services such as Uber Eats, Doordash and Menulog.
Not confident about online store placement?, here's more detail on the process and alternative methods available:
- ONLINE STORE: The fastest, simply browse our cake and/or cupcake collections, choose the size/flavour/custom options for your favourite products and Add to Cart - Select your preferred time for delivery/pickup in the cart then use our secure checkout to confirm your order. Should you have additional delivery instructions or other requests, feel free to include those in the notes and we will reach out to you should if further information is required.
- VIA ONLINE CHAT - Every page has our little pink chat bubble in the bottom right, click that and our team will be able to assist you 7 days/week from 7am-Midnight local time (Sydney)
- CALL US - Our team is more than willing to assist you place your order over the phone during our opening hours.
- VISIT OUR DARLINGHURST STORE - Information on Darlinghurst Store page provides useful info for your journey to our store. Our home page lists our current opening hours.
Ordering from outside Sydney? No problem! You can easily place your order directly through our website. During checkout, please ensure to provide the recipient's name, address, and mobile number in the shipping details to ensure smooth delivery.
If you are planning a visit to Sydney and would like to arrange a product for a special occassion, you can also place your order in advance through our website. Simply select your desired delivery or pick-up date during the ordering process and any hotel/restaurant booking dates/times reservation names to ensure everything is delivered for your arrival.
*We typically do not fulfil orders on Public Holidays or During our Year End Break, which is scheduled from Christmas Day through to the second week of January.