Order Concerns / Complaints / FeedbackUpdated 8 months ago

Should you have urgent issues with your order, reach out to us immediately by calling us or ask to speak with an 'Agent' on our online chat with your BVC Order Number ready. 

For non-urgent feedback about your received order, kindly direct your correspondence to [email protected]. 

For your guidance, Black Velvet Cakes' Terms and Conditions apply.