Delivery to Restaurants, Hotels, CasinosUpdated 9 months ago

Black Velvet Cakes recognizes the critical role celebrations and events play within the vibrant atmospheres of restaurants, hotels, and casinos such as the Crown Casino Hotel, Star Casino Hotel, Sheraton on the Park, the Meriton, to name a few. We offer discreet and efficient delivery solutions specifically tailored to enhance these special occasions. Our aim is to ensure your thoughtful contribution arrives flawlessly, contributing to the success of any gathering.

Timely Deliveries: For deliveries requiring a window shorter than 2 hours or before 9:00 AM, kindly contact our team via phone or email to confirm feasibility. Confirmation may take up to 24 hours.

Seamless Execution:

• Clear Communication: To facilitate a smooth delivery, please provide the recipient's name and department (e.g., event coordinator for hotels, host/hostess for restaurants). For optimal coordination, we highly recommend notifying the establishment in advance that they can expect a delivery from Black Velvet Cakes. 
• Discreet Arrival: Our couriers operate with efficiency and discretion, ensuring your elegant cake arrives without disrupting ongoing celebrations.
• Time Constraints: Our couriers adhere to strict time limitations. A maximum of 5 minutes for arrival, offloading, and departure minimizes disruption to the venue's operations.
• Contact Information: Provide two contact names with mobile phone numbers for efficient coordination.
• Driver Notification: Indicate if you wish the driver to contact a designated individual upon arrival or prefer earlier notification for a pre-arranged meeting point within the venue.

Deliveries to these certain locations have restrictions. Therefore, it is the responsibility of the person ordering that couriers can access the delivery location - this is particularly important with loading docks. The more information that can be provided assists in making a successful delivery. Attempts will be made to contact all parties on the order to achieve a successful delivery if the courier is experiencing difficulties with obtaining the correct location. 

By working collaboratively on these details, Black Velvet Cakes aims to guarantee a stress-free experience for you and flawless execution for your contribution to any festive occasion. Let us be a part of creating unforgettable memories within these prestigious establishments.